Nhân Viên Chăm Sóc Khách Hàng – Trung Tâm Ni Hao Ma – SALE268

MÔ TẢ CÔNG VIỆC

• Respond promptly and professionally to incoming customer inquiries either by telephone, email, face to face or through social media
• Consult properly about courses to students and ensure efficient conversion rate as targeted
• Process customer’s applications and requests
• Regularly monitor student progress
• Ensure Center’s re-enrollment rate as Line Manager requires
• Keep records of customer interactions and transactions, maintain customer databases
• Weekly report to managers or urgent information if necessary
• Conduct monthly reports and provide feedback on the efficiency of the customer service process

YÊU CẦU CÔNG VIỆC

• Be good communication skills, both in English and Vietnamese
• Bachelor’s degree
• One year experience in service quality and customer care
• Good communication and problem-solving skill
• Ability to maintain a calm and polite manner in stressful situations
• Willingness to cooperate with customers and management to resolve any issues that may arise

CHÍNH SÁCH ĐÃI NGỘ

• Commission: up to 10mio/month
• Good package and exciting career path
• Opportunity to join a dynamic and learn business insights from Business Leaders in the market
• Clear instructions and guidelines when onboarding.

GIỚI THIỆU CÔNG TY